I have made up the example below.

(1) ABC Store is a very popular online business for overseas buyers. However, according customer reviews, customers are complaining about why they are required to pay a high customs duty when they receive their orders.

My non-native English speaking friends think the present tense I use in this context is wrong. They have suggested three ways to revise my example.

(2) ..... However, according customer reviews, customers have complained about why they are required to pay a high customs duty when they receive their orders.

(3) ..... However, according customer reviews, customers were complaining about why they were required to pay a high customs duty when they received their orders.

(4) ..... However, according customer reviews, customers were complaining about why they were required to pay a high customs duty when they RECEIVE their orders.

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I think my original sentence (1) and my friends' sentence (2) are both OK because the present tenses make the situation seem to occur in recent times.

I also think (3) is OK because the past tense suggests the customers' complaints ended. The problem has been resolved.

I think (4) is grammatically incorrect because there is a mix of tenses: the past tense in "were complaining" and "were required" and the simple present in "receive".

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Do you agree with me?  I really appreciate your time, opinion, and help. Thank you very much for your feedback.

Original Post

Anson,

I agree with you about (4).  I also see a tense discrepancy in (2).  (1) and (3) are grammatical, except for a missing "to" after "according".  Also, the double reference to "customers" is distracting.

What about this:

5: However, reviews show that customers have been complaining about having to pay a high customs duty when they receive their orders.

DocV

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